At Card Smart Company, we are committed to providing high-quality NFC cards and stands, including custom NFC business cards, social media cards, review cards, and review stands. This Refunds & Returns Policy explains your rights as a customer under South African law, including the Consumer Protection Act (CPA) 68 of 2008 and relevant ECTA provisions.
1. Consumer Rights
As a South African consumer, you are entitled to receive goods that are:
- Of good quality, durable, and safe
- Fit for the intended purpose
- As described on our website
If a product is defective, faulty, unsafe, or does not match its description, you may request a refund, replacement, or repair.
2. Custom & Personalised Products
- All customised NFC cards and stands are made to your specifications (logos, names, designs).
- By ordering a custom product, you confirm that all information supplied is correct and legally allowed for use.
- Custom products cannot be returned for a change of mind, unless defective or incorrectly supplied.
- You will be sent a design mockup prior to final production. Once that is approved, the sale will be considered as final and binding. Any alterations after the fact will be to the customers cost.
3. Eligibility for Returns
You may return goods if:
- They are faulty, defective, or unsafe
- They are not fit for their intended purpose
- They differ significantly from the description on our site
Please note: Returns for “change of mind” are generally not accepted unless explicitly offered as a courtesy by Card Smart Company.
4. Timeframes
- Faulty or defective goods must be reported immediately and within six months of receipt.
- Returns outside this timeframe may not be accepted.
5. Return Process
- Contact Card Smart Company via email: sales@cardsmart.co.za, including your order number and a description of the issue.
- Our team will provide a Return Authorisation Number (RAN) and instructions for returning the item.
- Return the product in its original packaging (unless faulty) and include all accessories.
6. Shipping Costs
- If the return is due to a defect or Card Smart Company error, we cover return shipping costs.
- If returning for any other reason, the customer is responsible for shipping.
7. Refunds
- Refunds will be processed to your original payment method once the returned item has been received and inspected.
- Refunds will be issued within a reasonable timeframe (typically 7–14 business days).
- Where applicable, you may choose between replacement, repair, or refund.
8. Exclusions
- Customised or personalised products cannot be returned for change of mind.
- Damage caused by misuse, mishandling, or alteration is not eligible for a refund.
9. Dispute Resolution
- If you believe your consumer rights under the CPA have not been respected, you may lodge a complaint with the National Consumer Commission (NCC) or seek legal advice.
10. Contact Us
For all refunds, returns, or questions about our policies, contact us at:
Card Smart Company, 1 Rosinni blvd, SE1, Vanderbijlpark
Email: sales@cardsmart.co.za
Phone: 060-2-500-500